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left_side_bar upcoming training for dispatchers

No training is scheduled at this time.

past training sessions

basic fire operations

2012 Training Opportunities:

Radio 101 - The SEWCRSG offered a low cost Radio 101 training on Wednesday, September 26, 2012 from 9:00 am to 3:00 pm. The training focused on increasing dispatchers’ knowledge of interoperable radio channels as well as increasing knowledge of their own radio system.

Students were required to bring a handheld radio from their agency. The radios were used for classroom hands-on exercises during the training. Through the hands-on exercises, students were able to become familiar with and comfortable using handheld radios.

The $15 registration fee covered the cost of lunch for each attendee. There was one training sessions with 30 attendees representing 14 agencies.

Text to 9-1-1 - The SEWCRSG, in coordination with AT&T, offered a free webinar on September 18, 2012. The ability to text to 9-1-1 is not available at this time but is desired by many.

Attendees were able to learn about what will work and how wireless companies are working to implement texting to 9-1-1 for Next Generation 9-1-1.

2011 Training Opportunity:

• Radio 101
- The SEWCRSG offered a low cost Radio 101 Training on Friday, October 14, 2011 from 9:00 am to 3:00 pm. The training was aimed at increasing dispatchers’ knowledge of state and national interoperable radio channels as well as increasing knowledge of their own radio system. Most dispatchers know how to use their main radio channel but often lack the knowledge of what to do when those systems don’t work or how to communicate with other agencies.

Three mobile command posts were utilized for a portion of the training. Students were given the opportunity to operate radio equipment from the various command posts during a communication exercise designed for the class. Students were required to bring a handheld radio from their agency which was used for radio familiarity training and interoperability exercises.

The $15.00 registration fee covered the cost of lunch for each attendee. There was one training session with twenty attendees representing eight agencies.

2010 Training Opportunity:

• A More Professional You
- A half day, low-cost training course on shift work and customer service was offered for dispatchers. Two sessions of the training were held on November 17, 2010 at the Waukesha County Highway Department.

2009 Training Opportunity:


• Missing and Exploited Children: Response Initiatives and Awareness for: Call-Takers, First Responders, Investigators, First-Line Supervisors, and Child Protection Professionals
- A full day, specialized training course on the swift and successful investigation of reports involving missing and exploited children was held in late 2009 at the Milwaukee County Sheriff’s Department Training Facility. During his presentation, Wayne Sheppard of the National Center for Missing and Exploited Children discussed the scope and scale of incidents, intra- and inter-agency response, implementation of planned responses, policies and procedures, pre-incident planning and investigative/support resources. This was a low cost training sponsored by the SEWCRSG. The $10 registration fee covered the cost of a buffet lunch for each attendee. There was 1 training session with 54 attendees representing 20 agencies.

2008 Training Opportunity:

• Amber Alert, Dispatcher Customer Service and WisDOT STOC Tour
- A full day training course on Amber Alerts, Dispatch Customer Service and the Wisconsin Department of Transportation’s Statewide Traffic Operations Center (STOC) was held at the STOC. Representatives from the Wisconsin Department of Justice discussed the protocol for the Amber Alert System. Information on how the system works as well as case studies of missing children were discussed. JoAnne Hollmann from ProTelecomm, Inc. shared methods for dealing with the public effectively and empathetically. JoAnne also examined techniques for dealing with and relating to different callers and held open discussion on how dispatchers can provide beneficial customer service. Attendees were also given a brief overview and tour of the STOC. This was the first low cost dispatcher training provided by the SEWCRSG. The $15 registration fee covered the cost of a boxed lunch for each attendee and travel costs for some of the trainers. There was 1 training session with 24 attendees representing 17 agencies.

2007 Training Opportunities: 4 training sessions with 113 attendees representing 24 agencies

Flight for Life and WI EMS Emergency Preparedness Plan Overview
Basic Fire Operations and ICS Overview

2006 Training Opportunities: 4 training sessions with 108 attendees representing 42 agencies

Severe Weather Training for Dispatchers
Terrorism Awareness and HAZMAT Overview

2005 Training Opportunities:
2 training sessions with 160 attendees representing 57 agencies

Amber Alert and Deciphering Drivers License Records

2004 Training Opportunities:
2 training sessions with 77 attendees representing 17 agencies

Severe Weather Training for Dispatchers

2003 Training Opportunities:
2 training sessions with 102 attendees representing 33 agencies

Weapons of Mass Destruction/Terrorism Awareness Class for Dispatchers
Working Effectively with DOT-TOC and Electrical Field Personnel

2001 Training Opportunities: 3 training sessions

Severe Weather Training for Dispatchers

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